REFUND AND CANCELLATION

Cancellation and Refund Policy

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, OMR Food Train reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of OMR Food Train.
If Buyer cancels his/her Order after one minute of placing it, OMR Food Train shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by OMR Food Train, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation

OMR Food Train reserves the right to collect a penalty for the Orders constrained to be cancelled by OMR Food Train for reasons not attributable to OMR Food Train, including but not limited to:
In case of cancellations for the reasons attributable to OMR Food Train or the Merchant or PDP, OMR Food Train shall not collect any penalty from the Buyer.

Cancellation policy for OMR Food Train Stores

The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
If the Order could not be delivered within 5 (Five) hours;
If the Merchant doesn’t accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
If OMR Food Train cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.
OMR Food Train reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If OMR Food Train is satisfied that the request and same fulfills any of the aforesaid conditions, then OMR Food Train shall process the cancellation request and refund amounts to the Buyer.

Refunds

Buyer may be entitled to a refund for prepaid Orders. OMR Food Train retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or OMR Food Train, however such refunds will be assessed on a case to case basis by OMR Food Train.
Our decision on refunds shall be final and binding.
In case of payment at the time of delivery, Buyer will not be required to pay for: Orders where packaging is either tampered or damaged at the time of delivery; Wrong Order being delivered; or Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to OMR Food Train through the Platform before the Order is marked delivered.